Pricing

Simple, transparent pricing

Start free. Upgrade when you need AI triage, a knowledge base, or CRM features.

Free to start · Installs in under 5 minutes · No credit card required

Free

$0 /month

Everything you need to run customer support from GitHub. No credit card required.

  • Unlimited inbound emails
  • 100 outbound emails / month
  • GitHub Issues & Discussions
  • Slash commands (/send, /block-sender, etc.)
  • Web form widget
  • Spam detection & sender blocking
  • Attachment handling
Get started for free

Pro Popular

$9 /month

AI-powered triage, a hosted knowledge base, and higher limits for growing teams.

  • Everything in Free
  • 500 outbound emails / month
  • AI triage — sentiment, category & summary
  • Auto-labels for priority & routing
  • Custom sender domain
  • Knowledge base — Markdown to hosted docs site
  • SLA tracking & escalation
  • CSAT surveys & saved replies
Upgrade to Pro

Or type /upgrade on any GitHub Issue

Enterprise

$19 /month

CRM-lite features, customer history, and unlimited outbound for teams that need full visibility.

  • Everything in Pro
  • Unlimited outbound emails
  • Contact database — auto-created from inbound emails
  • Customer history on every ticket
  • Tags, notes & company tracking
  • VIP domain detection
  • /customer commands for CRM management
  • Priority support
Upgrade to Enterprise

Pricing FAQs

Is there really a free plan?

Yes. The Free plan includes unlimited inbound emails, GitHub Issues & Discussions, slash commands, the web form widget, spam detection, and attachment handling — with 100 outbound emails per month. No credit card required to start.

How do I upgrade?

Upgrade from the GitHub Marketplace, or simply type /upgrade on any GitHub Issue. Billing is handled by GitHub, so it appears on your existing GitHub invoice.

What counts as an outbound email?

An outbound email is any reply Scitor sends to a customer on your behalf (via /send, /sendall, or /reply). Inbound emails that create Issues are always unlimited, on every plan.

Can I change plans later?

Yes. You can move between Free, Pro, and Enterprise at any time. Changes take effect immediately and are prorated through GitHub Marketplace billing.