Post new tickets to a Teams channel

# New ticket Teams notification
#
# Posts a color-coded card to a Microsoft Teams channel for every clean
# incoming Scitor ticket — green for positive sentiment, amber for neutral,
# red for negative.
#
# What this does:
#   - Fires once per ticket, when Scitor applies the `spam:clean` label.
#   - POSTs a MessageCard payload directly to a Teams Incoming Webhook URL —
#     no marketplace action, just a fetch() call.
#
# What this does NOT do:
#   - It does not read replies from Teams back into the ticket.
#   - Microsoft has been retiring "Office 365 Connectors" (the legacy
#     connector type) in favor of Workflows-based webhooks in Teams. Before
#     relying on this in production, create the webhook via your target
#     channel's Workflows app ("Post to a channel when a webhook request is
#     received") rather than the legacy Connectors settings page, and confirm
#     it's still active for your tenant — Microsoft's rollout/retirement
#     schedule for legacy connectors was not independently re-verified in
#     this session beyond the general deprecation notice.
#   - It does not de-duplicate: removing and re-applying the trigger label on
#     the same ticket posts a second Teams card. Treat the label as a
#     one-shot trigger.
#
# Required secret:
#   TEAMS_WEBHOOK — the webhook URL from your Teams channel's Workflows
#   (or Incoming Webhook connector, where still available).
#
# Source: Scitor's own documented example at
# https://support.scitor.io/guides/github-actions#microsoft-teams-notification

name: New ticket Teams notification
on:
  issues:
    types: [labeled]

jobs:
  teams:
    if: >
      github.event.label.name == 'spam:clean' &&
      github.event.issue.user.login == 'scitor-customerops[bot]'
    runs-on: ubuntu-latest
    steps:
      - name: Post to Teams
        uses: actions/github-script@v7
        with:
          script: |
            const labels    = context.payload.issue.labels.map(l => l.name);
            const category  = labels.find(l => l.startsWith('category:'))?.replace('category:', '') ?? 'Uncategorized';
            const sentiment = labels.find(l => l.startsWith('sentiment:'))?.replace('sentiment:', '') ?? 'unknown';
            const color = { positive: '00B870', neutral: 'F5A623', negative: 'D63C1E' }[sentiment] ?? 'B0B8C8';

            const res = await fetch(process.env.TEAMS_WEBHOOK, {
              method: 'POST',
              headers: { 'Content-Type': 'application/json' },
              body: JSON.stringify({
                '@type':    'MessageCard',
                '@context': 'https://schema.org/extensions',
                themeColor: color,
                summary:    context.payload.issue.title,
                sections: [{
                  activityTitle:    `New support ticket — ${category}`,
                  activitySubtitle: context.payload.issue.title,
                  facts: [
                    { name: 'Sentiment', value: sentiment },
                    { name: 'Opened',    value: new Date(context.payload.issue.created_at).toUTCString() },
                  ],
                }],
                potentialAction: [{
                  '@type': 'OpenUri',
                  name:    'View ticket',
                  targets: [{ os: 'default', uri: context.payload.issue.html_url }],
                }],
              }),
            });

            if (!res.ok) core.setFailed(`Teams webhook returned ${res.status}`);
        env:
          TEAMS_WEBHOOK: ${{ secrets.TEAMS_WEBHOOK }}