Terms of Service

Terms of Service Overview

These Terms apply to your access to and use of Scitor, any related websites, and Scitor's services, applications and features (collectively, the "Services"). If you are using the Services on behalf of any entity, you represent and warrant that you are authorized to accept these Terms on such entity's behalf and that such entity agrees to indemnify you and Scitor for violations of these Terms. These Terms contain provisions that govern how claims that you and Scitor have against each other are resolved (see Dispute Resolution section). These Terms also contain provisions requiring you to resolve certain disputes or claims relating to your use of the Services by binding arbitration, rather than in court. If you do not consent to such terms, you are not permitted to use the Services. Scitor reserves the right to change or modify any of the terms and conditions contained in these Terms (or any policy or guideline of Scitor) at any time and in its sole discretion by providing notice that these Terms have been modified. Such notice may be provided by posting a notice on the Site, by posting the revised Terms on the Site and revising the date at the top of these Terms, or by such other form of notice as determined by Scitor. Any changes or modifications will be effective 30 days after providing notice that these Terms have been modified (the "Notice Period"). Your continued use of the Services following the Notice Period will constitute your acceptance of such changes or modifications. Therefore, you should review these Terms whenever you access the Services and at least every 30 days to make sure that you understand the terms and conditions that will apply to your use of the Services.

Privacy Policy

Please refer to our Privacy Policy for information on how Scitor collects, uses and discloses your information when you use our Services.

Platform Scope

Scitor is designed exclusively for use with GitHub.com. The Services do not support GitHub Enterprise Server, self-hosted GitHub instances, or any other source code hosting platform. Your use of the Services requires a GitHub.com account and is subject to GitHub's own terms of service and acceptable use policies. Scitor is not affiliated with, endorsed by, or officially connected to GitHub, Inc.

AI Processing

The Services use artificial intelligence to process incoming messages for triage purposes, including content summarisation, sentiment detection, category classification, and reply suggestions. AI output is provided as-is and may be inaccurate. You are responsible for reviewing AI-generated labels, summaries, and suggestions before acting on them. AI processing is performed on Cloudflare Workers AI infrastructure and message content is not stored or used for model training by Scitor.

GitHub Actions & Workflow Responsibility

Scitor creates and updates GitHub Issues, Discussions, labels, and comments as part of its normal operation. These events may trigger GitHub Actions workflows or other automations configured in your repositories. You are solely responsible for any GitHub Actions workflows, third-party integrations, or automations that are triggered by Scitor's activity. Scitor does not control, audit, or assume liability for the behavior of your workflows or any downstream effects they produce.

Registration Data & Account Security

In consideration of your use of the Services, you agree to (a) provide accurate, current and complete information about you as may be prompted by any registration forms on the Services ("Registration Data"); (b) maintain the security of your password and identification; (c) maintain and promptly update the Registration Data, and any other information you provide to Scitor, to keep it accurate, current and complete; and (d) accept all risks of unauthorized access to the Registration Data and any other information you provide to Scitor. The Services are not intended for users who are under the age of 13. In order to create an account for the Services, you must be 13 years of age or older. If children between the ages of 13 and 18 wish to use the Services, they must be registered by their parent or guardian. By registering, you represent and warrant that you are 13 years of age or older.

User Content and Conduct

The Services enable you and other users to create, post or store content, messages, materials, data, information, text, music, sound, photos, video, graphics, applications, code or any other items or materials ("User Content"). You agree not to post, upload to, transmit, distribute, store, create or otherwise publish or make available through the Services any of the following:

• User Content that is disrespectful towards others, unlawful, libelous, defamatory or otherwise objectionable;
• User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law;
• User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right or the privacy or publicity rights of any party;
• Unsolicited promotions, political campaigning, advertising, solicitations or content that is otherwise off-topic;
• Private information of any third party, including addresses, phone numbers, e-mail addresses, social security numbers and credit card numbers;
• Viruses, corrupted data or other harmful, disruptive or destructive files;
• User Content that, in the sole judgment of Scitor, is objectionable or which restricts or inhibits any other person from using or enjoying the Services.

Fair Usage

Scitor's Services are designed for legitimate customer support use cases. Even where a plan describes inbound email processing as "unlimited", that allowance is subject to this Fair Usage Policy. You agree not to use the Services in a way that places unreasonable or disproportionate load on Scitor's infrastructure, including but not limited to:

• Routing bulk marketing emails, newsletters, or mass-mailing campaigns through Scitor's inbound processing pipeline;
• Using Scitor as a relay or forwarding service for automated high-volume email flows that are not genuine customer support requests;
• Deliberately triggering repeated AI processing of the same or substantially similar messages in order to inflate usage;
• Configuring automations or scripts that generate inbound messages at a rate that materially exceeds normal human-driven support volume.

Outbound email limits (100 emails per month on the Free plan, 500 per month on the Pro plan, and unlimited on the Enterprise plan) are hard limits. If your account reaches its outbound limit, outbound delivery will be suspended for the remainder of the billing period unless you upgrade your plan.

Scitor monitors aggregate usage patterns. If your account is determined, in Scitor's sole discretion, to be placing an unreasonable burden on the Services — for example by receiving an exceptionally large volume of inbound messages in a short period — Scitor may, without prior notice: (a) rate-limit or throttle processing of inbound messages for your account; (b) temporarily suspend inbound or outbound processing; or (c) contact you to discuss your usage and, if necessary, adjust or terminate your access to the Services. Scitor will endeavor to restore normal service as promptly as practicable once the excessive usage has been resolved.

Legitimate high-volume support operations are welcomed. If you anticipate sustained high inbound email volumes, please contact us at support@scitor.io before your volume increases so we can accommodate your needs.

Indemnification

You agree, at your sole expense, to defend, indemnify and hold us, our service providers and consultants, and their respective directors, employees and agents, harmless from and against any and all actual or threatened suits, actions, proceedings, claims, damages, payments, deficiencies, fines, judgments, settlements, liabilities, losses, costs and expenses caused by, arising out of, resulting from, attributable to or in any way incidental to: (a) your conduct; (b) your violation of these Terms or the rights of any third-party; or (c) any content you upload, transmit, distribute, store, create or otherwise publish through the Services.

Disclaimer

Except as expressly provided to the contrary in a writing by Scitor, the Services and Scitor materials contained therein are provided on an "as is" or "as available" basis without warranties of any kind, either express or implied. Scitor disclaims all warranties, express or implied, including, without limitation, (a) implied warranties of merchantability, fitness for a particular purpose, title and non-infringement as to the Services; (b) that Scitor materials in the Services or any User Content are accurate, complete, reliable, or current; (c) that the Services will operate without downtime, interruption, delay or error; or (d) that the Services or Scitor's servers are secure or free of viruses or other harmful components. You acknowledge and agree that you have relied on no warranties.

Limitation of Liability

In no event will Scitor, its officers, directors, members, employees or agents be liable for any special, indirect or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of or inability to use the Services.

In no event shall the aggregate liability of Scitor, whether in contract, warranty, tort, product liability, strict liability or other theory, arising out of or relating to the use of or inability to use the Services or to these Terms exceed the greater of compensation you pay, if any, to Scitor for access to or use of the Services or USD $100.00.

Dispute Resolution

You and Scitor agree to arbitrate any dispute arising from these Terms or your use of the Services, except that you and Scitor are NOT required to arbitrate any dispute in which either party seeks equitable and other relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets, or patents. You and Scitor agree (a) to attempt informal resolution prior to any demand for arbitration; (b) that any arbitration will occur in The Netherlands; (c) that arbitration will be conducted confidentially by a single arbitrator in accordance with the applicable rules of The Netherlands; and (d) that the courts of The Netherlands have exclusive jurisdiction over any appeals of an arbitration award and over any suit between the parties not subject to arbitration. Any dispute between the parties will be governed by this Agreement and the laws of The Netherlands and applicable Dutch law.

General

Notwithstanding any of these Terms, Scitor reserves the right, without notice and in its sole discretion, to terminate your license to use the Services and to block or prevent your future access to and use of the Services. If any provision of these Terms is deemed unlawful, void or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.

Questions

If you have any questions, concerns, complaints or comments in any way related to your use of the Services, please contact us at support@scitor.io.

These terms are based on the terms maintained by Automattic.