Practical guides on GitHub-based customer support, developer workflows, and building a helpdesk your team actually uses.
Every message that reaches your support address passes a handful of checks before it lands in GitHub. Here's each step, what it decides, and why our rule is to label rather than drop — including a new setting for newsletters and other automated mail.
Tickets are GitHub Issues, so Claude Code, Codex, or Cursor can already work your Scitor queue. Here's how — and where a human still belongs in the loop.
GitLab has deprioritized Service Desk while migrating it to the work item framework. Here's what's changing, what still works, and what GitHub teams can do instead.
Scitor runs on GitHub — which means GitHub Actions is your built-in integration layer. Connect your support inbox to Slack, Microsoft Teams, Linear, PagerDuty, or any webhook with nothing but a workflow file and a stored secret.
Customers ask the same questions your docs already answer. Here's how to deploy a chatbot that handles them instantly—configured with a single YAML block and a script tag.
Most CSAT surveys get ignored. Here's how to design surveys that developers respond to, and what to do with the data once you have it.
Stop losing feature requests in email threads and Slack channels. Put a suggestion board directly on your docs site and let GitHub Projects do the prioritization.
Turn your GitHub repository into a searchable knowledge base with Markdown docs, saved replies, and auto-deployed sites. No separate documentation tool required.
Issues and Discussions both handle conversations in GitHub, but they're designed for different workflows. Here's how to choose the right one for customer support.
Comparing Zendesk and GitHub-based support for developer teams. Where each approach wins, where it falls short, and how to decide.
A practical walkthrough of using GitHub Issues as your customer support system, from email intake to AI triage to slash command replies.
Developer teams are abandoning traditional helpdesks in favor of GitHub-based support. Here's why the shift is happening and what it means for your workflow.
A step-by-step guide to routing customer emails directly into GitHub Issues using Scitor. No code, no complex configuration, just forwarding and a YAML file.
Context switching between a helpdesk and your codebase costs more than you think. Here's what the research says and how to reduce it.
