Send ticket data to any service with an HTTP endpoint

# Ticket webhook (generic)
#
# Sends every new, non-spam Scitor ticket as a JSON payload to any HTTP
# endpoint you control — Zapier, Make, a serverless function, your own
# backend. Use this as the starting point for any service not covered by a
# dedicated integration page.
#
# What this does:
#   - Fires once per ticket, when Scitor applies the `spam:clean` label
#     (meaning AI triage has run and the message is a real inbound request).
#   - POSTs a JSON body with the ticket number, title, URL, created_at, and
#     the category/sentiment/priority labels Scitor applied.
#
# What this does NOT do:
#   - It does not retry on failure beyond GitHub Actions' own step failure —
#     `core.setFailed` marks the run failed if your endpoint returns a
#     non-2xx status, but there's no built-in backoff/retry loop. Add one in
#     the script if your endpoint is not reliably available.
#   - It does not include the full ticket body, only metadata — fetch the
#     issue by number via the GitHub API on your receiving end if you need
#     the full text.
#   - It does not de-duplicate: removing and re-applying the trigger label on
#     the same ticket sends a second webhook call for the same ticket. Treat
#     the label as a one-shot trigger, or de-duplicate on the receiving end
#     using the ticket number.
#
# Required secret:
#   WEBHOOK_URL — the endpoint that should receive the ticket payload (a
#   Zapier "Catch Hook" URL, a Make webhook URL, or your own HTTPS endpoint).
#
# Source: Scitor's own documented example at
# https://support.scitor.io/guides/github-actions#post-to-any-webhook and
# https://support.scitor.io/guides/integrations#zapier /
# https://support.scitor.io/guides/integrations#make-formerly-integromat
# (Scitor's own docs point to this exact pattern for Zapier, Make, and any
# other HTTP-reachable service.)

name: Ticket webhook
on:
  issues:
    types: [labeled]

jobs:
  send-webhook:
    if: >
      github.event.label.name == 'spam:clean' &&
      github.event.issue.user.login == 'scitor-customerops[bot]'
    runs-on: ubuntu-latest
    steps:
      - name: POST ticket payload
        uses: actions/github-script@v7
        with:
          script: |
            const labels = context.payload.issue.labels.map(l => l.name);
            const payload = {
              event: 'ticket.created',
              ticket: {
                number:     context.issue.number,
                title:      context.payload.issue.title,
                url:        context.payload.issue.html_url,
                created_at: context.payload.issue.created_at,
                category:   labels.find(l => l.startsWith('category:'))?.replace('category:', '') ?? null,
                sentiment:  labels.find(l => l.startsWith('sentiment:'))?.replace('sentiment:', '') ?? null,
                priority:   labels.find(l => l.startsWith('priority:'))?.replace('priority:', '') ?? null,
              },
            };

            const res = await fetch(process.env.WEBHOOK_URL, {
              method: 'POST',
              headers: { 'Content-Type': 'application/json' },
              body: JSON.stringify(payload),
            });

            if (!res.ok) core.setFailed(`Webhook returned ${res.status}`);
        env:
          WEBHOOK_URL: ${{ secrets.WEBHOOK_URL }}