Customer Satisfaction Surveys That Developers Will Actually Answer
Most CSAT surveys get ignored. Here's how to design surveys that developers respond to, and what to do with the data once you have it.
Blog
Practical guides on GitHub-based customer support, developer workflows, and building a helpdesk your team actually uses.
Collecting Feature Requests Directly from Your Documentation
Stop losing feature requests in email threads and Slack channels. Put a suggestion board directly on your docs site and let GitHub Projects do the prioritization.
Building a Support Knowledge Base with GitHub Markdown
Turn your GitHub repository into a searchable knowledge base with Markdown docs, saved replies, and auto-deployed sites. No separate documentation tool required.
GitHub Issues vs. Discussions for Customer Support: When to Use Each
Issues and Discussions both handle conversations in GitHub, but they're designed for different workflows. Here's how to choose the right one for customer support.
Zendesk vs GitHub for Developer Support Teams: An Honest Comparison
Comparing Zendesk and GitHub-based support for developer teams. Where each approach wins, where it falls short, and how to decide.
GitHub Issues as a Helpdesk: How It Actually Works
A practical walkthrough of using GitHub Issues as your customer support system, from email intake to AI triage to slash command replies.
Why Dev Teams Are Moving Customer Support Into GitHub
Developer teams are abandoning traditional helpdesks in favor of GitHub-based support. Here's why the shift is happening and what it means for your workflow.
How to Set Up Email-to-GitHub-Issues in Under 5 Minutes
A step-by-step guide to routing customer emails directly into GitHub Issues using Scitor. No code, no complex configuration, just forwarding and a YAML file.
The Hidden Cost of Context Switching for Engineering Teams
Context switching between a helpdesk and your codebase costs more than you think. Here's what the research says and how to reduce it.